Shipping policy

Shipping & Delivery Policy

Thank you for choosing dotprint.my. We are dedicated to delivering your custom-printed marketing collateral and business essentials safely and efficiently across Malaysia.

Because we operate exclusively as an online platform to ensure streamlined production and competitive pricing, all orders are fulfilled strictly via delivery through our authorized third-party courier services. We do not offer physical walk-in store pickup or self-collection options.

1. Order Processing & Production Lead Times

All items listed on our platform are custom-manufactured. Production begins on the next working day following successful design file submission, artwork verification, and payment confirmation.

Standard print orders (e.g., standard name cards and flyers) typically require [e.g., 3 to 5] working days for printing, quality control checks, and packaging.

Bulk runs or premium orders requiring custom finishings (e.g., Spot UV, hot stamping, or specialized cutting) may require an additional [e.g., 2 to 3] working days.

2. Domestic Delivery Timelines

Once your custom batch completes production and is handed over to our logistics partners, standard delivery timelines apply:

Peninsular Malaysia (Semenanjung): 2 to 4 working days.

East Malaysia (Sabah & Sarawak): 5 to 7 working days.

Outside of Malaysia: 15 - 30 working days.

Note: Delivery schedules are subject to regional logistics operational loads and may experience minor extensions during major festive seasons or national public holidays.

3. Shipping Rates & Thresholds

Shipping fees are calculated dynamically at checkout based on the final volumetric weight and destination zone of your order.

4. Order Tracking

Once your package is picked up by the courier from our production hub, an automated notification containing your tracking number and carrier tracking link will be sent directly to your registered email address. Please allow up to 24 hours for the tracking status to update on the carrier’s system.

5. Undelivered Parcels & Address Corrections

Customers are fully responsible for ensuring the accuracy of the shipping address provided at the time of order placement.

If a package is returned to our administrative facility due to an incomplete address, incorrect contact information, or repeated failed delivery attempts by the courier, any additional shipping charges incurred for a re-delivery will be borne by the customer.

6. Contact Information

For questions regarding an ongoing shipment or bulk logistics arrangements, please reach out to our team at:

Operating Entity: Blue Sakura Network

Customer Support Email: blue.sakura.network@outlook.com